Timber Merchandising Project

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Case for change

As a result of the review and update of other training packages, there are now imported core units in the Certificates II and III in timber merchandising that have been deleted or superseded with non-equivalent units.

At the same time, work functions require a different range of skills due to an ever-changing range of products. This includes evolving window and door designs and cellular products being sold through merchants.

Timber supply businesses play an essential role in facilitating the journey of raw timber to the consumer. It requires both a foundation of retail skill and specialised knowledge of timber products. These two qualifications and related units of competency require updating to ensure these key industry needs are met.

The Australian Industry and Skills Committee (AISC) approved this project out of the Forest and Wood Products Industry Sector IRC Skills Forecast and Proposed Schedule of Work 2019-2022 (see pages 32-34).

Skills Impact and the Timber Building Solutions Industry Reference Committee (IRC) will manage this project, consistent with the 2012 Standards for Training Package Development.

Download Project Proposal (see pages 32-34)

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Project Plan

Timber supply businesses cover a range of activities that provide the link between timber producers and the public. This can include wholesale operators who sell to timber retailers or companies that construct housing or timber products; the timber retailers and timber product companies themselves; and distributors who negotiate deals across the globe. Those working within timber timber supply play an integral role in facilitating the sale of timber and timber products so that they may be enjoyed in our housing, furniture and public spaces.

As a retail sector, the skills required for timber supply businesses overlap significantly with other retail operations. As such, there are several units of competency in the core of current timber merchandising qualifications which have been imported from other areas. Some of these have now been deleted or superseded with units that do not apply to timber supply, creating a significant challenge in providing training in this area. This project will explore options for ensuring that the retail skills required for timber supply businesses are addressed.

At the same time, there are unique skills needed to work in timber supply businesses. While customer service and product promotion make up some of the job role, working with timber and timber products requires technical skills and specialist knowledge to ensure customers receive services and products appropriate for their needs. Someone working in a timber supply business may have to cut material to the right length and angle, as well as care for and store products. They require knowledge of construction and timber types in order to make sure they’re delivering fit for purpose solutions. In addition to this it is important to be knowledgeable in new products and specialised timber products.

The timber industry will be consulted throughout this project to review qualifications and units relating to timber supply businesses. This will ensure these key skills across retail and timber remain consistent with current industry job roles and need.

Project Scope

The project will review and update two qualifications and 23 units of competency, including eight units approved as part of this project and 15 units common across other current FWP Training Package projects.

Register your interest in the project

Subscribe to the Skills Impact newsletter to keep informed about project updates and opportunities to provide input and feedback. Make sure to select ‘Forestry & Timber’ as your industry of interest.

Relevant Occupations
  • Customer Service / Sales Assistant (Retail or Wholesale)
  • Customer Service Officer
  • Sales and Merchandising Team Leader
  • Sales and Merchandising Team Leader (Timber Products)
  • Timber Advisor

 

Project Team
Georgiana DaianHead of Skills Standards Development, ForestWorks gdaian@forestworks.com.au
Michelle ClaytonIndustry Skills Standards Specialist, ForestWorks mclayton@forestworks.com.au
Rob StowellIndustry Skills Standards Contractor

Project Timeline

July – August 2019

Initial Scoping

August – December 2019

Development of draft qualifications, skill sets and units

January – February 2020

Drafts available for broad consultation

March 2020

Validation of final drafts

April 2020

Finalisation of Training package components

June 2020

Submission for endorsement

Opportunities for stakeholder input

Stakeholder input and feedback is appreciated and welcomed throughout the duration of this project. Stakeholder contribution is essential, so that the units reflect real work experience and training meets the needs and requirements of industry.

Technical Advisory Committee

A Technical Advisory Committee (TAC) will be established to provide technical input to the review and development of units. The TAC may include technical industry experts, industry associations, employee associations, regulators and training providers. The support that the project needs from the TAC includes:

  • Provide input with respect to the project on areas of industry skill development requirements, job roles and key tasks and activities
  • Provide technical expertise that will inform the content of units of competency
  • Review and provide feedback to the draft materials
  • Provide input to clarify potential differing views on industry requirements
  • Share project materials with other experts for their input.

If you are interested and able to volunteer your time to this project, please contact gdaian@forestworks.com.au

Development

While the skills required for job roles in timber supply businesses overlap with a range of retail occupations, expertise in timber is a necessity of the job. Specific knowledge of timber types and technical skills to measure and cut wood are needed to ensure customers receive the right services and products.

This project aims to redevelop the nationally recognised qualifications for timber sales to align them with the current job roles and the skills needed by employers. These qualifications are known as Certificate II and III in Timber Merchandising, yet industry stakeholders have indicated that this title and the qualifications’ configuration are not adequate for skilling their employees.

Draft Qualifications Available for Feedback

Two new qualifications have been proposed to replace the Certificate II and III in Timber Merchandising. You are invited to provide feedback on these qualifications to make sure they reflect the current jobs and the skills needed by business and by the industry as a whole. Please provide feedback by 27 January 2020, so it can be considered to redraft the qualifications that will be made available for feedback again in February, alongside relevant draft units of competency.

To view the draft documents, please click on the links below. Any comments you make will remain anonymous. For more information, see our Privacy Policy. The feedback hub is also moderated to avoid misuse. For further details, see our Moderation Policy.

  1. Select the qualification you would like to review.
  2. You will be asked to register or login (for a free account). Follow the prompts.
  3. Once logged in, you will be able to post feedback directly on the document.
  4. Download user instructions
Certificate III in Timber Building Products Supply

The draft Certificate III in Timber Building Products Supply is for people who work in warehousing, logistics and customer sales roles in timber wholesales, hardware and timber supply businesses. It includes three specialisations:

  • Certificate III in Timber Building Products Supply (Warehousing)
  • Certificate III in Timber Building Products Supply (Logistics)
  • Certificate III in Timber Building Products Supply (Customer Sales)

View the draft qualification and provide feedback

Prefer to email us your feedback? You can email your feedback to gdaian@forestworks.com.au Click here to download the document in Microsoft Word format.

Certificate IV in Timber Building Products Supply

The draft Certificate IV in Timber Building Products Supply is for people who work in purchasing and sales account management roles in timber wholesales, hardware and timber supply businesses. It includes two specialisations:

  • Certificate IV in Timber Building Products Supply (Purchasing)
  • Certificate IV in Timber Building Products Supply (Sales Account Management)

View the draft qualification and provide feedback

Prefer to email us your feedback? You can email your feedback to gdaian@forestworks.com.au Click here to download the document in Microsoft Word format.

Units of Competency Available Soon

The draft units of competency and revised draft qualifications will be made available on this webpage for broad stakeholder consultation and feedback from February 2020 (under the ‘Drafts Available’ menu above).

Thank you to those stakeholders that have been involved and provided feedback and advice so far.

Please feel free to register your interest for consultation opportunities by contacting Dr Georgiana Daian at gdaian@forestworks.com.au. Please also follow projects updates by following the newsletter subscription link at the bottom of this page.

Consultation and development activities so far

In August and September 2019, consultation took place with industry experts from nine relevant organisations in Victoria, Queensland and Tasmania. These businesses represent timber product manufacturers (with and without timber and hardware stores), timber traders, buying groups, industry associations (with representation across the whole timber sales supply chain) and training organisations.

Consultations have shown that the timber sales sector consists of three major categories of business, namely timber wholesalers, trade timber and hardware suppliers and timber producers.

The timber sales operations have evolved significantly over the last few years:

  • Timber trade sales and the imports of a wide range of engineered wood products is a growing sector due to the ongoing construction of residential and commercial buildings and the sustainable benefits of timber.
  • With the growing sales of timber to building construction businesses and trade customers, most hardware stores have transitioned a large proportion of their retail operations to timber trade. These stores have adopted a business-to-business model and a ‘whole of house’ concept.
  • Sourcing timber and timber building systems from international markets have placed a greater emphasis on the verification of product compliance with the Australian Illegal Logging Prohibition Act, certification systems, legality verification systems and the Australian Standards for the engineering and design of timber building systems.
  • To support the growing complexity of this sector, the IT systems that are available to timber sales operations have also increased in sophistication.

The job roles in timber sales can also be grouped into three functional areas, namely warehousing, sales and purchasing.

Depending on the job area, people require to be skilled in the following areas:

  • Product storage
  • Packaging and dispatch / loading and unloading / transport
  • Customer order
  • Inventory / stock control
  • Customer relationship
  • Purchasing
  • Sales account management

Job roles and the skills requirements of people who work at the operational level in the timber supply chain (importers, wholesalers, re-sellers) have also evolved and broadened. Consultations have indicated a clear need for training in the following skill areas:

  • Timber product knowledge
  • Product certification and compliance
  • Timber sales and management and marketing system (software)

Consultations have also revealed that formal qualifications have gained little recognition or significance in the sector for employee recruitment, retention or promotion. Nationally recognised training has been mainly used to obtain a licence to carry out regulated activities such as forklift operation. Trade timber and hardware suppliers have used strategies to recruit experienced tradespersons (generally, these people have knowledge of timber and building products) and skill them ‘on the job’ or through vendor/supplier training to keep abreast of new products and services. Also, there has been little use of traineeships in the sector for entry-level employees.

 

Register your interest in the project

Subscribe to the Skills Impact newsletter to keep informed about project updates and opportunities to provide input and feedback. Make sure to select ‘Forestry & Timber’ as your industry of interest.

 

Drafts Available

Those working within timber supply play an integral role in facilitating the sale of timber and timber products. To ensure customers receive the right services and products, workers need specific skills and knowledge about timber types, correct practices for storage, dispatch and transport of goods and technical skills to measure and cut wood. Skills in customer service and sales or purchasing and managing sales accounts are also necessary for workers in timber supply businesses. Existing qualifications and skills standards are being reviewed and updated as part of this project, so that they reflect the current skill needs of industry.

Industry experts have been consulted to revise the current qualifications and units of competency. Two draft new qualifications and four revised units of competency for timber building products supply are now available for comment.

The Certificate III in Timber Merchandising has been revised and upgraded to the proposed Certificate III in Timber Building Products Supply. The Certificate II in Timber Merchandising is proposed for deletion. Your feedback is invited on these draft documents as well as the proposal to delete the Certificate II and one unit.

Please find the draft qualifications and units listed below, divided into groups for ease of consultation.

The drafts will be available on this webpage for feedback until 28 February 2020.

How to provide feedback

The view the draft documents, please click on the expandable menus below. You can submit your feedback online via our feedback hub, or by taking part in a webinar, or by email.

Feedback hub 

You can post comments directly on the draft qualifications and units, as well as view any comments from others. Your comments will remain anonymous. Only Skills Impact internal staff and training package contractors working directly on the project can identify users. For more information, see our Privacy Policy. The feedback hub is also moderated to avoid misuse. For further details, see our Moderation Policy. 

Please follow these steps:

  1. Select the qualification or unit you would like to review. 
  2. You will be asked to register or login (this is a free account). Follow the prompts. 
  3. Once logged in, you will be able to post feedback directly on the document. 
  4.  Download user instructions 

Please contact us if you require assistance. 

Feedback via email

Of course there is always the option to email us your feedback if you prefer. You can attach the qualification or unit with your track changes as feedback, or to provide general comments about the drafts. There is a link at the bottom of each document group where you can download the Microsoft Word versions of the units. Please email your feedback to Georgiana Daian gdaian@forestworks.com.au.

Consultation webinar

Thu 13 Feb, 2pm-4pm (AEDT) – Register here

Two new qualifications are proposed following feedback from industry stakeholders that the Certificate II and III in Timber Merchandising are no longer adequate for skilling their employees.

The Certificate III in Timber Merchandising has been revised and upgraded to the proposed Certificate III in Timber Building Products Supply. The Certificate II is proposed for deletion (see section below titled ‘Qualification Proposed for Deletion’).

QualificationDescriptionLink to feedback
Certificate III in Timber Building Products SupplyThis draft qualification has been developed for people who work in warehousing, logistics and customer sales roles in timber wholesales, hardware and timber supply and timber manufacturing businesses. It includes three specialisations:

  • Certificate III in Timber Building Products Supply (Warehousing)
  • Certificate III in Timber Building Products Supply (Logistics)
  • Certificate III in Timber Building Products Supply (Customer Sales)
View draft qualification and provide feedback
Certificate IV in Timber Building Products SupplyThis draft qualification has been developed for people who work in purchasing and sales account management roles in timber wholesales, hardware and timber supply, and timber manufacturing businesses. It includes two specialisations:

  • Certificate IV in Timber Building Products Supply (Purchasing)
  • Certificate IV in Timber Building Products Supply (Sales Account Management)
View draft qualification and provide feedback

 

Prefer to feedback via email? Send your comments to Georgiana Daian gdaian@forestworks.com.au.

Want to download copies of the drafts? They can be downloaded in Microsoft Word format by clicking here.

The Certificate II in Timber Merchandising is proposed for deletion due to insufficient demand for training from employers and other users. The qualification SIR20216 Certificate II in Retail Services could provide an alternative option for skills required in the workplace at the entry-level.

We are seeking your views on whether the Certificate II in Timber Merchandising should be deleted from the training package. Please provide your response to Georgiana Daian gdaian@forestworks.com.au.

FWP20616 Certificate II in Timber MerchandisingView qualification on training.gov.au

 

Four existing units of competency have been revised to meet industry skill needs and comply with the Standards for Training Packages. Common changes across the units include updates to the workplace health and safety requirements, defining foundation skills requirements, rewording the application statements to clarify the intent of the units and minor edits to more clearly define the nature and scope of work tasks described in the units. The changes made to each of these four units are outlined below. The draft new units are available to view via the links below.

Prefer to feedback via email? Send your comments to Georgiana Daian gdaian@forestworks.com.au.

Want to download copies of the drafts? They can be downloaded in Microsoft Word format by clicking here.

Unit code and nameProposed changes
Link to download
FWPCOT2XXX Cross cut materials with a fixed sawMinor

  • Minor change to Application statement to clarify the scope of work
  • New and redrafted Performance Criteria (1.1-1.8) for Element 1 (Prepare for Work),  to clarify work preparation tasks in relation to workplace health and safety and environmental protection procedures, communication with team members and preparation of tools and equipment for work. The change also aims to maintain consistency across units of competency.
  • New description provided for Foundation Skills.
  • Performance Evidence redrafted to comply with Standards for Training Packages, regarding volume of evidence.
  • Minor edits to wording in Knowledge Evidence.
  • Redrafted Assessment Conditions statement to comply with Standards for Training Packages
View draft unit and provide feedback
FWPCOT3XXX Access and provide timber and wood product informationMajor

  • Elements 1-4 and associated Performance Criteria redrafted to clarify work tasks about identifying types, characteristics and certification arrangements for wood and timber products, accessing information on wood and timber products, applying wood and timber product knowledge and updating wood and timber product knowledge.
  • New items included in Knowledge Evidence – distinction between wood and timber, distinction between softwood and hardwood, names, types, uses and qualities of domestically sourced and imported wood and timber products, suitable species and product types for wood and timber applications, physical and mechanical properties of wood and timber and criteria for determining wood and timber quality.
  • Performance Evidence redrafted to comply with Standards for Training Packages regarding volume of evidence.

Minor

  • Minor change to Application statement to clarify scope of work.
  • New description provided for Foundation Skills.
  • Redrafted Assessment Conditions statement to comply with Standards for Training Packages.
View draft unit and provide feedback
FWPCOT3XXX Prepare timber to meet import/export compliance requirementsMajor

  • Elements 1-3 and associated Performance Criteria redrafted to clarify work tasks about reviewing workplace procedures for compliance with regulatory requirements for timber import/export, checking import/export timber for compliance with biosecurity requirements and completing compliance requirements.
  • Performance Evidence redrafted to comply with Standards for Training Packages regarding volume of evidence.

Minor

  • Minor change to Application statement to clarify scope of work.
  • New description provided for Foundation Skills.
  • Redrafted Assessment Conditions statement to comply with Standards for Training Packages.
View draft unit and provide feedback
FWPCOT3XXX Provide specialised timber product solutionsMajor

  • Elements 1-4 and associated Performance Criteria redrafted to clarify work tasks about developing complete solutions for customers / clients, managing customer relations, selecting wood and timber products for different applications and accessing and assess information on new wood, timber and related products.
  • Performance Evidence redrafted to comply with Standards for Training Packages regarding volume of evidence.

Minor

  • Minor change to Application statement to broaden job roles covered by unit – Account sales staff.
  • New description provided for Foundation Skills.
  • Redrafted Assessment Conditions statement to comply with Standards for Training Packages.
View draft unit and provide feedback

 

The unit listed below is proposed to be deleted from the FWP Forest and Wood Products Training Package. This has been recommended because the unit:

  • Has not been selected during industry consultation in the new proposed qualifications
  • Has had very low or no student enrolment over the last five years
  • Is not listed on in any other FWP qualification or training package

We are seeking your views on whether this unit should be deleted from the training package. Please provide your response to Georgiana Daian gdaian@forestworks.com.au.

FWPCOT3251 Promote the carbon benefits of wood productsView unit on training.gov.au

 

While these units were initially included on the project scope, they were not selected for the proposed new qualifications, as part of early consultation. They are listed in other FWP qualifications for job roles that are not covered by this project. As a result, they have not been reviewed through the current project.

Summary of consultation to date

The draft new qualification and revised units have been prepared in consultation with Subject Matter Experts. The consultations included face to face discussions with people working directly in the timber products supply industry and site visits to observe these jobs in the workplace. We would like to thank all the people who took part in these activities.

 

Register your interest in the project

Subscribe to the Skills Impact newsletter to keep informed about project updates and opportunities to provide input and feedback. Make sure to select ‘Forestry & Timber’ as your industry of interest.

 

Validation

This stage has not yet commenced

Finalisation

This stage has not yet commenced