Dean comes to Skills Impact with over 20 years’ experience in IT across a range of industries, having worked in environments ranging from offices to oil rigs. He has an excellent understanding of IT infrastructure and systems integration, with a track record of supporting businesses in change management, problem management and incident management. Dean also has extensive experience training staff in software and operating systems. This wide range of experience has equipped Dean with a thorough understanding of ITIL best practices, enabling him to understand the specific needs of a business.